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    • Easy read

      An Easy Read summary of how to make a complaint with us.

    • Complaint process

      Learn about the complaint process.

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      Make a complaint with us.

    • Issues we can't help with

      A list of issues we can't help you with.

    • Referrals to other organisations

      Find out who can help you if we can't.

    • Energy Ombudsmen in other states and territories

      Contact details for Energy Ombudsmen in other parts of Australia.

    • Complaints about us

      How to make a complaint about us.

    • Common issues
    • Disconnection

      What to do if you receive a disconnection notice.

    • High bills

      Learn about high energy bills and what to do if you receive one.

    • Trouble paying your bill

      What to do if you are having trouble paying your energy bill.

    • Power outages

      Responsibility for damage caused by power outages and claims for compensation.

    • Vegetation management

      Who is responsible for managing vegetation near powerlines?

    • Metering

      Issues with the connection of an electricity meter.

    • Electricity infrastructure

      Who owns and maintains electricity infrastructure in Tasmania?

    • Opening and closing accounts

      Tips for opening and closing an energy account.

    • Resources
    • Case summaries

      Read our published case summaries.

    • Information for energy entities

      Information for energy retailers and distributors operating in Tasmania.

    • Legislation

      A list of relevant legislation, regulations and guidelines.

    • Publications

      Energy Ombudsman Tasmania publications and resources.

    • The safety and wellbeing of children

      Who to talk to if you are concerned about the safety and wellbeing of a child.

    • Who can help?

      Use this simple decision tree to find out whether we can help you.

    • About us
    • Careers

      Information about job vacancies.

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    Level 1 Item Home
    Level 1 Item Complaints
    Level 2 Item easy read
    Level 3 Item images
    Level 3 Item assets
    Level 4 Item audio
    Level 4 Item css
    Level 4 Item js
    Level 3 Item Home
    Level 3 Item How to use this document
    Level 3 Item What you can make a complaint about
    Level 3 Item Before you make a complaint to us
    Level 3 Item How to make a complaint
    Level 3 Item What we will do
    Level 3 Item Complaints about us
    Level 3 Item Word list
    Level 3 Item Contact us
    Level 2 Item Complaint process
    Level 2 Item Make a complaint
    Level 3 Item Using AI to write your complaint?
    Level 2 Item Issues we can't help with
    Level 2 Item Referrals to other organisations
    Level 2 Item Energy Ombudsmen in other states and territories
    Level 2 Item Complaints about us
    Level 1 Item Common issues
    Level 2 Item Disconnection
    Level 2 Item High bills
    Level 2 Item Trouble paying your bill
    Level 2 Item Power outages
    Level 2 Item Vegetation management
    Level 2 Item Metering
    Level 2 Item Electricity infrastructure
    Level 2 Item Opening and closing accounts
    Level 1 Item Resources
    Level 2 Item Case summaries
    Level 2 Item Information for energy entities
    Level 2 Item Legislation
    Level 2 Item Publications
    Level 3 Item Fact sheet: Disconnections
    Level 3 Item Fact sheet: Are you having difficulty paying your electricity bills?
    Level 3 Item Fact sheet: About the Energy Ombudsman
    Level 2 Item The safety and wellbeing of children
    Level 2 Item Who can help?
    Level 1 Item About us
    Level 2 Item Careers
    Level 1 Item Contact
    Level 1 Item Accessibility
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    Last updated: 8 October 2026
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    We acknowledge Tasmanian Aboriginal people as the Traditional Custodians of lutruwita/Tasmania. We recognise their continuing connection to land, sea, waterways, sky and culture. We honour Elders past and present, and pay our respects to all Aboriginal and Torres Strait Islander peoples. We are committed to acting with integrity, accountability and fairness, and to ensuring Aboriginal people's rights, identity and culture are respected so that we may have a fairer Tasmania for all.

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