It is your responsibility to let your energy retailer know when you move in or out of a property.
Opening accounts
When you open an energy account:
- you must provide your name, address and identification, and you must ensure that the meter is accessible
- let your retailer know if you hold any concessions or whether life support equipment is used at the property
- make sure everyone who needs access to the account is either named or authorised on it
- pay the reconnection fee, if it is required.
Closing accounts
When you close your account:
- give as much notice as possible to your retailer to process the request
- confirm your contact details for the final bill
- if you’re moving to a new property, consider whether to request a connection from the retailer for your new property
- pay a de-energisation fee, if it is required.
You can be held responsible for electricity use at a property while the account is in your name, even if you no longer live there. You may also be responsible for electricity use if you move into a property and use power when you have not yet established an account with a retailer.
For help finding a retailer and to compare prices, visit Energy Made Easy. Take your time – read all the terms and conditions before you agree to anything.