Information and guidance on common issues you may experience with your energy provider or supply. Disconnection Have you received a disconnection notice and don’t know what to do? Disconnection High bills Information on what may cause a high bill and what to do if you receive one. High bills Trouble paying your bill What to do if you are having difficulties paying your energy bill. Trouble paying your bill Power outages Responsibility for damage caused by outages and claims for compensation. Power outages Vegetation management Responsibility for managing vegetation around electricity infrastructure. Vegetation management Metering Issues with the connection of an electricity meter. Metering Electricity infrastructure Ownership and responsibility for electricity infrastructure. Electricity infrastructure Opening and closing accounts Process for opening and closing an energy account. Opening and closing accounts Issues we can't help with A list of issues we cannot help you with. Issues we can't help with Last updated: 8 October 2026
