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    • Complaints
    • Easy read

      An Easy Read summary of how to make a complaint with us.

    • Complaint process

      Learn about the complaint process.

    • Make a complaint

      Make a complaint with us.

    • Issues we can't help with

      A list of issues we can't help you with.

    • Referrals to other organisations

      Find out who can help you if we can't.

    • Energy Ombudsmen in other states and territories

      Contact details for Energy Ombudsmen in other parts of Australia.

    • Complaints about us

      How to make a complaint about us.

    • Common issues
    • Disconnection

      What to do if you receive a disconnection notice.

    • High bills

      Learn about high energy bills and what to do if you receive one.

    • Trouble paying your bill

      What to do if you are having trouble paying your energy bill.

    • Power outages

      Responsibility for damage caused by power outages and claims for compensation.

    • Vegetation management

      Who is responsible for managing vegetation near powerlines?

    • Metering

      Issues with the connection of an electricity meter.

    • Electricity infrastructure

      Who owns and maintains electricity infrastructure in Tasmania?

    • Opening and closing accounts

      Tips for opening and closing an energy account.

    • Resources
    • Case summaries

      Read our published case summaries.

    • Information for energy entities

      Information for energy retailers and distributors operating in Tasmania.

    • Legislation

      A list of relevant legislation, regulations and guidelines.

    • Publications

      Energy Ombudsman Tasmania publications and resources.

    • The safety and wellbeing of children

      Who to talk to if you are concerned about the safety and wellbeing of a child.

    • Who can help?

      Use this simple decision tree to find out whether we can help you.

    • About us
    • Careers

      Information about job vacancies.

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Level 1 Item Home
Level 1 Item Complaints
Level 2 Item easy read
Level 3 Item Home
Level 3 Item How to use this document
Level 3 Item What you can make a complaint about
Level 3 Item Before you make a complaint to us
Level 3 Item How to make a complaint
Level 3 Item What we will do
Level 3 Item Complaints about us
Level 3 Item Word list
Level 3 Item Contact us
Level 2 Item Complaint process
Level 2 Item Make a complaint
Level 3 Item Using AI to write your complaint?
Level 2 Item Issues we can't help with
Level 2 Item Referrals to other organisations
Level 2 Item Energy Ombudsmen in other states and territories
Level 2 Item Complaints about us
Level 1 Item Common issues
Level 2 Item Disconnection
Level 2 Item High bills
Level 2 Item Trouble paying your bill
Level 2 Item Power outages
Level 2 Item Vegetation management
Level 2 Item Metering
Level 2 Item Electricity infrastructure
Level 2 Item Opening and closing accounts
Level 1 Item Resources
Level 2 Item Case summaries
Level 2 Item Information for energy entities
Level 2 Item Legislation
Level 2 Item Publications
Level 3 Item Fact sheet: Disconnections
Level 3 Item Fact sheet: Are you having difficulty paying your electricity bills?
Level 3 Item Fact sheet: About the Energy Ombudsman
Level 2 Item The safety and wellbeing of children
Level 2 Item Who can help?
Level 1 Item About us
Level 2 Item Careers
Level 1 Item Contact
Level 1 Item Accessibility
Level 1 Item Page not found
Last updated: 12 October 2026
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We acknowledge Tasmanian Aboriginal people as the Traditional Custodians of lutruwita/Tasmania. We recognise their continuing connection to land, sea, waterways, sky and culture. We honour Elders past and present, and pay our respects to all Aboriginal and Torres Strait Islander peoples. We are committed to acting with integrity, accountability and fairness, and to ensuring Aboriginal people's rights, identity and culture are respected so that we may have a fairer Tasmania for all.

Energy Ombudsman Tasmania
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