What you can make a complaint about | Energy Ombudsman

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What you can make a complaint about

A person raising their hand. Above is a speech bubble showing a problem icon.

A complaint is when you tell someone that something:

has gone wrong
isn’t working well.

A speech bubble showing a problem icon above an energy company building.

You can make a complaint to us about energy companies in Tasmania.

An electricity icon and a gas icon next to it.

This includes companies that provide:

electricity
gas.

For example, you might make a complaint if:

An energy bill showing a gas icon. Above is a problem icon.

your energy bill is wrong

A power plug with an electricity icon next to a problem icon.

you are having problems with your electricity or gas.

3 people with a speech bubble above showing a tick and a cross.

We are independent.

This means we:

make our own decisions
don’t take sides.

A person supporting someone. Above is a tag that says ‘free’.

Our service is free.

Complaints we can’t help you with

We can’t help you with complaints about:

A person fixing an electricity box.

people who do gas or electricity work at your home

A stack of money.

how much your gas and electricity costs

A gas cylinder.

gas you buy in a bottle.

The Australian map with a cross in it.

We also can’t help you with complaints about energy companies outside Tasmania.

3 people standing in front of a building with a thumbs up icon above.

A different organisation might be able to help you with your complaint.

A website icon.

You can find out who you should make a complaint to on our website.

www.energyombudsman.tas.gov.au/
enquiries-and-complaints/other-organisations