Legislation, regulations and guidelines
We will consider all relevant legislation, regulation and guidelines when investigating a complaint. Some of the most common are:
- Energy Ombudsman Act 1998 (Tas)
- Electricity Supply Industry Act 1995 (Tas)
- Electricity Wayleaves and Easements Act 2000 (Tas)
- National Electricity Law (NEL)
- National Electricity Rules
- National Energy Retail Law (Tasmania) Act 2012
- National Energy Retail Rules (Rules)
- Service and Installation Rules - TasNetworks
- Gas Retail Code