Resources | Energy Ombudsman

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- Complaints
- Easy read
  An Easy Read summary of how to make a complaint with us.
- Complaint process
  Learn about the complaint process.
- Make a complaint
  Make a complaint with us.
- Issues we can't help with
  A list of issues we can't help you with.
- Referrals to other organisations
  Find out who can help you if we can't.
- Energy Ombudsmen in other states and territories
  Contact details for Energy Ombudsmen in other parts of Australia.
- Complaints about us
  How to make a complaint about us.
- Common issues
- Disconnection
  What to do if you receive a disconnection notice.
- High bills
  Learn about high energy bills and what to do if you receive one.
- Trouble paying your bill
  What to do if you are having trouble paying your energy bill.
- Power outages
  Responsibility for damage caused by power outages and claims for compensation.
- Vegetation management
  Who is responsible for managing vegetation near powerlines?
- Metering
  Issues with the connection of an electricity meter.
- Electricity infrastructure
  Who owns and maintains electricity infrastructure in Tasmania?
- Opening and closing accounts
  Tips for opening and closing an energy account.
- Resources
- Case summaries
  Read our published case summaries.
- Information for energy entities
  Information for energy retailers and distributors operating in Tasmania.
- Legislation
  A list of relevant legislation, regulations and guidelines.
- Publications
  Energy Ombudsman Tasmania publications and resources.
- The safety and wellbeing of children
  Who to talk to if you are concerned about the safety and wellbeing of a child.
- Who can help?
  Use this simple decision tree to find out whether we can help you.
- About us
- Careers
  Information about job vacancies.

Explore Energy Ombudsman Tasmania resources. If you can't find what you are looking for, please contact us.

Explore Energy Ombudsman Tasmania resources. If you can't find what you are looking for, please contact us.

Case summaries

Explore our published case summaries.

Information for energy entities

Information for energy entities operating in Tasmania.

Legislation and guidelines

We consider all relevant legislation, regulation and guidelines when investigating a complaint.

Publications

Explore Energy Ombudsman Tasmania publications and resources.

The safety and wellbeing of children

No wrong door. Resources to help when you are concerned about the safety and wellbeing of a child or young person.

Who can help?

Use this simple decision tree to find out whether we can help you. If we can't help, we'll refer you to an organisation that may be able to assist you.

Last updated: 8 October 2026