An Easy Read summary of how to make a complaint with us.
Learn about the complaint process.
Make a complaint with us.
A list of issues we can't help you with.
Find out who can help you if we can't.
Contact details for Energy Ombudsmen in other parts of Australia.
How to make a complaint about us.
What to do if you receive a disconnection notice.
Learn about high energy bills and what to do if you receive one.
What to do if you are having trouble paying your energy bill.
Responsibility for damage caused by power outages and claims for compensation.
Who is responsible for managing vegetation near powerlines?
Issues with the connection of an electricity meter.
Who owns and maintains electricity infrastructure in Tasmania?
Tips for opening and closing an energy account.
Read our published case summaries.
Information for energy retailers and distributors operating in Tasmania.
A list of relevant legislation, regulations and guidelines.
Energy Ombudsman Tasmania publications and resources.
Who to talk to if you are concerned about the safety and wellbeing of a child.
Use this simple decision tree to find out whether we can help you.
Information about job vacancies.
Providing an independent dispute-resolution service for electricity and natural gas consumers in Tasmania.
Learn how to make a complaint with us, including issues we can't help with and referrals to other organisations.
Information on common issues you may experience with your energy provider or supply.
Information for energy entities operating in Tasmania.
Explore our publications and resources.
Find out more about Energy Ombudsman Tasmania.
No wrong door. How to be heard when you have concerns about the safety or wellbeing of a child or young person.
Are you worried about paying your bill or getting disconnected?
