Important information for energy entities operating in Tasmania
Any energy retailer or distributor holding an authorisation or licence from the Australian Energy Regulator or Office of the Tasmanian Economic Regulator and operating in Tasmania is classified as an ‘energy entity’. They fall within the jurisdiction of the Energy Ombudsman Act 1998 (Tas) (the Act). The Act establishes the authority of the Energy Ombudsman to receive, assess and investigate energy-related complaints in Tasmania.
Some embedded networks also fall within the jurisdiction of the Act.
Energy entities are levied for complaints and enquiries. The levy is calculated every year. It is based on the forecast budget against the proportionate number of complaints and enquiries received for each energy entity in the previous calendar year. The budget is published in the Government Gazette by the end of March every year.
If you intend to retail or distribute energy in Tasmania, please contact us to provide your details so we can contact you about any complaints.