Important information
Please read this information before submitting a complaint.
Using AI
If you used artificial intelligence (AI) to help write your complaint, please say so in the form. Please check the details yourself, especially if the AI was used to refer to legislation or previous cases.
For more information, please read our guide on using AI to write your complaint .
Length of complaints
Please limit your complaint to no more than three (3) pages or 1,000 words. This helps us to review your complaint and respond as quickly as possible. We will ask for more information if we need it.
Before you send your complaint to us
We can only accept complaints about energy providers in Tasmania. If you are not sure if you can make a complaint to us, use this simple decision tree to find out whether we can help you.
Before making a complaint to us, please raise your issue with the Tasmanian energy provider concerned and try to resolve it directly with them. Put your concerns in writing and give the energy provider a chance to respond.
If you're not satisfied with your energy provider's answer, you can complain to the Energy Ombudsman. Find out more about how to make a complaint.
How to give us your complaint
You can make a complaint to us by:
- using our online complaint form
- downloading our editable PDF complaint form and emailing or posting it to us
- calling us on 1800 001 170
- visiting us in person at our office.
We may ask you to put your complaint in writing before we make any enquiries. If you would like a hard copy of the complaint form to fill in, please call us and we will post one to you.
Completed forms can be hand-delivered, posted or emailed to us:
- We are at Level 6, NAB House, 86 Collins Street, Hobart
- Our mailing address is GPO Box 960, Hobart, 7001
- Our email address is: energy.ombudsman@ombudsman.tas.gov.au
If you need more information or are not sure what to do next, please contact us.