Are you worried about paying your bill or getting disconnected? Find out more Are you worried about paying your bill or getting disconnected? Find out more Easy Read An Easy Read summary of how to make a complaint with us. Easy Read Complaint process Find out about the complaint process, including who you can complaint to us about and what happens next. Complaint process Make a complaint Make a complaint using our online form or editable PDF form. Make a complaint Issues we can't help with A list of issues that we cannot help you with. Issues we can't help with Referrals to other organisations Contact details for organisations that may be able to help you if we can't. Referrals to other organisations Energy Ombudsmen in other states and territories Contact details for Energy Ombudsmen in other parts of Australia. Energy Ombudsmen in other states and territories Complaints about us How to make a complaint about us. Complaints about us Contact us Not sure what to do next? Contact us so we can help you. Contact us Last updated: 8 October 2026
