You can only make a complaint to us if the issue affected you.

You can also choose someone you trust to make a complaint for you.

We call this person your representative.

For example:

• a friend
• a family member.

We will check if you agree to have your representative make a complaint for you.

You need to contact us to explain your complaint clearly.

You should tell us what you have already done to try to fix the issue.

You should include:

• your contact details

• the name of the energy company

• the address of the place where you use the electricity or gas

• copies of letters and bills.

You also need to tell us what you want to  happen after you make a complaint .

You can fill out our complaint form online.

forms.justice.tas.gov.au/prd?entitytype =
Energy &layoutcode=WF_Energy_Case_
Maintenance

You can:

• download the complaint form
• print it out.

www.energyombudsman.tas.gov.au/
enquiries-and-complaints

You can send us the form in the mail.

GPO Box 960
Hobart 7001

You can give us the form in person.

Level 6 NAB House
86 Collins Street
Hobart, Tasmania 7001

You can also email the form to us.

energy.ombudsman@ombudsman.tas.gov.au

You can call us to tell us your complaint.

1800 001 170