Providing a free, independent dispute resolution service for electricity and natural gas customers in Tasmania.
How we can help
You should always attempt to resolve your dispute with the energy provider in the first instance.
If you have been unable to resolve your complaint, the Energy Ombudsman may be able to assist you by:
- Providing general information about your rights and the obligations of the energy provider
- Providing a detailed explanation
- Arranging for a senior person in the energy provider to contact you about your complaint
- Examining the circumstances that led to your complaint
- Suggesting options to resolve the issue
- Where appropriate, make an award that the energy provider pay compensation, waive a charge, undertake corrective work, provide a service, or refrain from certain activity.
What we can help with
We can investigate a wide range of complaints, including:
- Disputed accounts and high bills
- Debt and arrears
- Disconnection or restriction of supply
- Actions of a retailer or distributor that affect your property
- Reliability and quality of supply (including claims for compensation)
- Connection or transfer issues
- Vegetation and easement issues.
What to expect
When a written complaint is received from you, an Investigation Officer (IO) will make initial enquiries with the energy provider about your concerns. The IO will contact you once initial enquiries have been made and you will have the opportunity to respond to the information provided.
We must remain impartial during the complaint process and cannot advocate for you or in any way act on your behalf. Our role is to review the administrative actions of the energy entity to determine if any error has been made. If, after making initial enquiries, there is merit in conducting an investigation, the IO will advise you.
Make a complaint
Visit our make a complaint page to find out how to make a complaint to us.