Welcome to our new website! | Energy Ombudsman

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- Complaints
- Easy read
  An Easy Read summary of how to make a complaint with us.
- Complaint process
  Learn about the complaint process.
- Make a complaint
  Make a complaint with us.
- Issues we can't help with
  A list of issues we can't help you with.
- Referrals to other organisations
  Find out who can help you if we can't.
- Energy Ombudsmen in other states and territories
  Contact details for Energy Ombudsmen in other parts of Australia.
- Complaints about us
  How to make a complaint about us.
- Common issues
- Disconnection
  What to do if you receive a disconnection notice.
- High bills
  Learn about high energy bills and what to do if you receive one.
- Trouble paying your bill
  What to do if you are having trouble paying your energy bill.
- Power outages
  Responsibility for damage caused by power outages and claims for compensation.
- Vegetation management
  Who is responsible for managing vegetation near powerlines?
- Metering
  Issues with the connection of an electricity meter.
- Electricity infrastructure
  Who owns and maintains electricity infrastructure in Tasmania?
- Opening and closing accounts
  Tips for opening and closing an energy account.
- Resources
- Case summaries
  Read our published case summaries.
- Information for energy entities
  Information for energy retailers and distributors operating in Tasmania.
- Legislation
  A list of relevant legislation, regulations and guidelines.
- Publications
  Energy Ombudsman Tasmania publications and resources.
- The safety and wellbeing of children
  Who to talk to if you are concerned about the safety and wellbeing of a child.
- Who can help?
  Use this simple decision tree to find out whether we can help you.
- About us
- Careers
  Information about job vacancies.

If you have any comments or issues, please email us at Energy.Ombudsman@ombudsman.tas.gov.au.

Last updated: 13 October 2026