Can't pay your bill?

If you are experiencing some difficulties with the payment of an account, it is important that you contact your retailer at the earliest opportunity.

Your retailer will have a range of payment options such as a payment extension or a payment plan through direct debits or periodical payments.

By making early contact, your retailer has the opportunity to make an arrangement that is suitable to your situation rather than waiting until you have a significant debt and face disconnection.

Electricity and gas retailers would prefer to have early contact with you rather than you struggling to pay your bill and accumulating a debt that becomes increasingly difficult to pay.

Are you having difficulty paying your bills? Download the Fact Sheet for more information (PDF, 196.5 KB)