COVID-19 update

Our complaint service will continue to operate, however, in line with directions from the Premier, our staff are working remotely.

This means our office at 86 Collins Street in Hobart is currently closed to members of the public.  We would prefer you contact us as shown below.

If you have an enquiry or complaint about a Tasmanian energy entity, email us or use our online complaint form.

You can also call us on 1800 001 170. You will be asked to leave a message and we will call you back.

Contact us

Opening hours

Office currently closed to the public

Visit us

NAB House, Level 6
86 Collins Street
Hobart Tasmania

Write to us

Energy Ombudsman
GPO Box 960


1800 001 170
(Free call from a landline nationally, but call charges may apply from a mobile phone or pay phone)


03 6173 0231


Building facilities

Disabled access (at entrance via Collins Street)

Multi-storey car park on Argyle Street - Argyle Street Carpark

National Relay Service (NRS)

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service. Call one of the NRS Call Numbers, and ask for Energy Ombudsman Tasmania 1800 001 170.

Do you need an interpreter?

If you need an interpreter, please call TIS National on 131 450 and ask them to call  Energy Ombudsman Tasmania on 1800 001 170.

Our business hours are Monday to Friday from 9:00 am to 4:45 pm.

You can also visit the TIS National website for translated information about the service TIS National provides.

TIS National Multilingual Poster  (PDF, 407.0 KB)