Our Role

The Energy Ombudsman of Tasmania provides a free, fair and independent dispute-resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.

The Energy Ombudsmans decisions are based on current law. We seek to achieve a fair and reasonable outcome and we are committed to providing an effective, high-quality and confidential service.

We can investigate a wide range of complaints, including:

  • Disputed accounts and high bills
  • Debts and arrears
  • Disconnection or restriction of supply
  • Actions of a supplier that affect your property
  • Reliability and quality of supply (including claims for compensation)
  • Connection or transfer issues
  • Poor customer service

We can help you by:

  • Providing general information about your rights and responsibilities as an energy consumer
  • Arranging for a senior person in the company to contact you directly about your complaint
  • Investigating the circumstances that led to your complaint
  • Trying to negotiate a settlement between you and your supplier

Most complaints are resolved to the satisfaction of both parties. Where appropriate, the Energy Ombudsman can make a binding decision on the issue.

Our Strategic Plan for the period 2012 to 2017 is available on the link below.

Ombudsman and Health Complaints Commissioner Strategic Plan 2012 to 2017 [PDF, 109KB, 8 Pages]