Our History

Before the disaggregation of the Hydro Electric Commission in 1998, the Office of the Economic Regulator was responsible for protecting the interests of electricity consumers.

People could only make electricity-related complaints through civil courts, the State Ombudsman or the Office of Consumer Affairs.

Research showed that an industry-specific scheme was needed and the Office of the Electricity Ombudsman was established in October 1998, after the Electricity Ombudsman Act received Royal Assent on 19 June 1998.

With the introduction of natural gas to the Tasmanian energy market, amendments were made to the Act and the Electricity Ombudsman became the Energy Ombudsman.

Since 1 July 2005, the Energy Ombudsman has had the power to receive, investigate and resolve complaints between electricity and gas consumers and their providers, under the Energy Ombudsman Act 1998.