Frequently Asked Questions (FAQs)
Q: I’ve recently moved to Tasmania and I think the cost of electricity is too high. Can I make a complaint about this?
A: The Energy Ombudsman’s jurisdiction does not extend to tariff structures or pricing. The Energy Regulator carries out investigations of prices for electricity distribution services and retail tariffs in Tasmania. If you have genuine concerns, you may wish to write to the Energy Regulator, GPO Box 770, Hobart, 7001.
Q: I’m having ongoing problems with my LPG gas cylinders, can I complain to the Energy Ombudsman?
A: While the Ombudsman will be taking complaints in relation to the sale and supply of gas in Tasmania from 1 July 2005, bottled gas does not fall within the jurisdiction of the Energy Ombudsman Act 1998. This matter is best dealt with by the company that supplied the cylinders, or Consumer Affairs and Fair Trading.
Q: I arranged with my electricity supplier to have power connected at my building block some time ago, and I’m still waiting for supply. I’ve called them and the job keeps being delayed. What can I do?
A: You can write to the Energy Ombudsman ( see Make a Complaint ), or call and ask for a complaint form. We will then look at all the information and try and resolve the complaint.
Q: An electrician recently installed my new heater, but it rattles all the time and though I have left frequent messages for him, he isn’t returning my calls. Are you able to help?
A: The Ombudsman has no jurisdiction over electricians/electrical contractors, or complaints regarding electrical appliances in general. If you have concerns about the level of service provided to you by an electrical contractor, or about the reliability of new appliances, you may wish to contact Consumer Affairs and Fair Trading.
Q: My last electricity/gas bill was abnormally high and I think it’s a mistake. I’ve been told I still have to pay the account. What else can I do?
A: The first thing to do in this case is to talk it over with the entity involved. The entity should be able to provide you with some advice about why it may be high and how to keep your usage at a reasonable rate. If you are still not happy, you may wish to contact the Ombudsman (see Make a Complaint ).