Organisations within the Energy Ombudsman’s jurisdiction
The Energy Ombudman can handle complaints regarding the following organisations:
Hydro Tasmania (Electricity Generation)
Enquiries: 1300 360 441
Bell Bay Power Pty Ltd (Electricity Generation)
Woolnorth Bluff Point Wind Farm Pty Ltd (electricity generation)
Transend Networks (Electricity Transmission)
Enquiries: 1300 361 811
Powerco Tasmania Pty Ltd (Gas Distribution)
Enquiries: (03) 6270 2240
Aurora Energy Pty Ltd – (Electricity Distribution and Electricity and Gas Retail)
Customer Feedback: 1800 800 753 (Freecall)
Emergencies and Faults: 13 2004
Option One (gas retail)
Enquiries: 1800 335 677 (Freecall)